Exchange Policy
At Indian Jacket Company, every jacket is made with care and checked before it leaves us. We do not offer refunds. All eligible requests are handled through exchange or alteration, so you leave with something that fits and feels right.
WHAT WE OFFER
If something is not right with your order, we offer:
• An exchange for a different size of the same product, subject to availability
• Minor alterations to improve the fit, where applicable and feasible
CONDITIONS FOR EXCHANGE OR ALTERATION
To be eligible, your request must be raised within 7 days of delivery. The product must be unused, unworn, and unwashed, with all original tags and packaging intact.
WHAT IS NOT COVERED
• Products that have been worn, washed, or altered externally
• Products with removed tags or missing original packaging
• Products purchased during a final sale
• Customised or made-to-measure orders
HOW TO RAISE A REQUEST
Email us at indianjacketco@gmail.com within 7 days of delivery with your order number, the item in question, and clear photographs of the product. Our team will respond within 2 business days with next steps.
We arrange reverse pickup for all eligible exchange requests. You do not need to courier the product yourself.
DAMAGED OR INCORRECT PRODUCTS
If you receive a product with a manufacturing defect or an item different from what you ordered, we will arrange an exchange at no cost to you. Please contact us within 48 hours of delivery with photographs of the issue.
EXCHANGE PROCESS AND TIMELINE
Once we receive and inspect your returned product, we will dispatch the exchanged item within 3 to 5 business days, subject to size availability. If your requested size is unavailable, we will work with you to find a suitable alternative or arrange an alteration.
CONTACT
Email: indianjacketco@gmail.com
WhatsApp: +91 95999 47006
Response time: within 2 business days
No refunds. Exchange and alteration only.
Effective date: 2 August 2026